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Easy and free return

In order to guarantee that you are fully satisfied with your purchases, we allow for a quick and easy return.
Upon delivery of the product, you have 14 days to try it on and potentially request a return. We ask that you try on the item without removing the price tags, accessories or labels: we do not accept returns if they do not satisfy these conditions.
You may request your return 24 hours after receiving your package, in order to allow for the updating of our system. The return request procedure is very simple: simply follow these four steps.

Enter the e-mail you used for the order in the below form as well as the order number without the pound sign #.

Take out the return label that you can find inside the package and put the items you wish to return into the box, possibly the one from the original order.
Apply the return label to the outer part of the package, covering the old label on the original box.

If you choose home pick-up, a courier will pick up your return on the date you indicated.
If you choose to drop off the package at a delivery center, find the one nearest you:

As soon as your return arrives at our warehouse, it will undergo quality control checks.
If the products comply with our return conditions, you will receive a reimbursement within a few days.

Start your return request

Fill out these fields in order to find your order and start your return process. Remember to enter your order number without the pound sign #.

Enter the email used to place the order
example: P00000123