If for any reason you are not satisfied with your purchase, you may return the products within 14 days of the date when the order is received.
Upon receipt of the order, you will still need to wait 24 hours to allow the delivery status to be updated within your personal account. Once the update is done, you will have the possibility to proceed with the return request.
If you already registered on our website, please make the return directly from your members area. If you're not registered, follow the instructions below.
HOW TO MAKE A RETURN
If you wish to make a return, please follow these easy steps:
1. After 24 hours of receiving your order, sign into your account here: Login. Click on the "My Orders" section and, subsequently, on "Request Return". Select the order containing the items you wish to return or exchange, specifying the reason and the request.
N.B Please remember that you can only replace products that you receive damaged, defective or incorrect: we do not accept returns for size changes.
2. Check your inbox; you will receive a confirmation email with your return form and Return Authorization Number (RMA), information about the carrier that will return your package at our expense and the address of our warehouse that you need to print and apply to the outside of the box containing the products you are returning. Want to reprint your Return Form? You can download it directly from your account by accessing the "My Returns" section. Select the Return Authorization Number, view your request and click on "Download Return Form (PDF)"
3. Put the products in the original packaging: the products must be returned in the same condition in which you received them, which means in perfect shape, complete with all their unused components, with all original packaging and any provided instructions, with labels and tags still attached to the products. The items will be looked over and checked to see that everything has been returned intact.
4. Print the return form and put it inside the box containing the products you want to return. Apply the address of our warehouse outside the box.
5. Send your return to the following address:
Triboo Digitale srl, c/o Arcese Trasporti S.p.a. - Via Groane, 6 - 20811 Cesano Maderno (MB) – ITALY.
6. Keep the shipment receipt.
RETURNS TO SEND BACK
When sending back returns, you may request a return within 14 days from the date you received the order.
To proceed, follow the instructions in the previous section - "Return Requests" - indicating "Send Back" as the reason and "Refund" as the request.
The shipping costs will be your responsibility. After completing the procedure, you will receive an email with instructions for contacting the courier and procedures for shipping the package. To check the cost of shipping for the return with our courier, refer to the table below. If you decide to send the package using your courier of choice, the return is considered to be your responsibility until it is delivered to our warehouse. To ensure that the return is successful, we recommend using a traceable shipping method and insuring the shipment in case of loss.
If you wish to make a return, enter the order number of the return here as well as the email address used at time of purchase.