Returns

Did something go wrong with your order? No problem! Returns are easy and free.

From the day of order delivery, you have 14 days to fill out the return request form that you can find on this page:

We remind you that filling out the return template is mandatory, packages returned without a completed template will be blocked by customs and sent back to the customer.

Start by entering the email with which you made the purchase and the order number, then follow the guided instructions.
Once the procedure has been correctly completed, you will receive a summary email
containing the list of items you want to return and the method of delivery to the courier.
Delivery to the courier must occur within 14 days of completing the return request. If the package is delivered to a collection point, costs will be borne by the seller. If, on the other hand, the return package is picked up from the residence, costs will be at the customer's expense.

Be careful not to remove tags, any accessories or labels:
we do not accept returns of products that do not have them.

Personalized items may not be returned or exchanged, except for cases regarding product warranty.

You can request your return after 24 hours of receiving the package,
The procedure is very simple: follow these five steps.

RETURN REQUEST FORM

* Mandatory field